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Refund policy

If you have purchased anything on Thexora, but:

  • didn’t receive the right products, or
  • didn’t receive your products within the guaranteed delivery time (45 days), you get a full refund from us.

However we can’t give you full refund under the following circumstances:

  1. Your order didn’t arrived due to factors within your control (for example you provided us with the wrong shipping address).
  2. Your order didn’t arrived due to one or other circumstances outside the control of Nola Amsterdam (for example not cleared by customs, or natural disasters).
  3. Your order has been placed within a sale. In this case you can still change your order amount for other products.